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Samanage stripping attachments from email submitted incidents

Question asked by Dale Massey on Jul 31, 2018
Latest reply on Jul 31, 2018 by Dale Massey

We have a mailbox set up for users to send suspicious\phishing emails. We have them copy the email and attach it as an .msg.

 

It was working, however recently Samanage has been removing the attachment. What changed?

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