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Can you no longer access the requester user profile from the incident screen?

Question asked by Rachel Martin on Jul 30, 2018
Latest reply on Jul 31, 2018 by Rachel Martin

Until recently, I was able to access a requester's user profile from the incident screen. This was particularly useful for new requester's whose full details had yet to be completed. Now I find changes have been made and this is no longer possible, and I have to go back to the incident list to pick up a hyperlink to their profile.

 

Has anyone else been negatively impacted by this?

 

Thanks,

 

Rachel

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