Can I embed URL's to my admin view so that my team has access to links to our other external support tools? Then I can make them use the service desk admin portal as there single pane to initiate support.
You can add your URLs to the Computers Module by putting them into a custom field that you can create in the Setup > Custom Fields and Forms menu. This will show on each of the computers in the Computers module.
What Remote Support platform are you using? We integrate with Log Me In Central and Citrix Go To Assist natively in Samanage. If you want to set this up you can go to Setup > Remote Support to configure.
We use One.Comodo for MDM functionality and patching. I would just like to put the URL to the main site so we can hope from on to the other. Ideally launching a new tab so Samanage stays open. We use LogMeIn also but more for the remote support part.
You can add this url as a custom field on each computer, however you would have to enter this for each specific computer. The best route would probably be adding this URL in the custom field for each computer through our API. One more thing, this link will be static text and not a hyperlink to open an additional tab.
If you're looking to integrate your Remote Support with LogMeIn Central that will be a simple setup in Setup > Remote Support.
Let us know if you have any questions!
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