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Can you add an approval step to an existing incident?

Question asked by Charles Herrington on Jul 5, 2018
Latest reply on Jul 12, 2018 by Rhonda Henderson

There are times when users request something generic but it makes me stop and think, wait do I need approval to do that?

 

Right now we are using private comments to ask our manager if it is ok to go ahead and make the minor change but rather than formalizing a change request it would be nice if we just add an approval step to an existing incident.

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