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Sumbit a service request by email?

Question asked by Jason Dupuis on Jun 21, 2018
Latest reply on Jun 21, 2018 by Sarah Nielsen

Its an odd question, I know.  But is there a way to do this so that tickets are more easily classified through automations?  The alternative would be a capability to flip an incident over to a Service Request.  I haven't found a way to do that either - just close the ticket and manually recreate through service catalogue item....


Any thoughts?