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Auto Populate Change Approver Fields

Question asked by Scott Harvey on Jun 8, 2018
Latest reply on Jun 11, 2018 by Courtney Vaden

Does the Samanage Change Management module have the ability to be programed to auto populate names of potential approvers in the approver Level fields?  As an exmple, our process could have as many as four managers available to approve a level 1 change, and three leaders at level 2. Could those names be preprogramed into Samanage with those names? 

Reason for the automation request is to reduce time for engineers/tech's to create Change tickets by removing the manual entry process of typing in all potential approver names for each change, when the list of the approvers rarely changes. 

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