AnsweredAssumed Answered

Send notification when incident created not working

Question asked by Alan Boba on May 24, 2018
Latest reply on May 29, 2018 by Alan Boba

How to send notification to a group when an incident is created? What I've found in Samanage and the community board hasn't worked.

 

Want to have a group notified whenever a new incident is generated, regardless of source. Have created automation rule as shown. No matter how I generate an incident notifications are not sent. (For testing I'm the only named recipient. An aside, there are no groups listed in the "Notify by email" selection list so will just select each recipient by name if needed.)

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