AnsweredAssumed Answered

Can we list open incidents for a requestor on right side of incident form?

Question asked by Tony Law on May 9, 2018
Latest reply on May 14, 2018 by Sarah Nielsen

When we fill out the Incident form, it would be really convenient if a list of open incidents for the Requestor automatically showed up on the right side and clicking on any of them would open that incident in a separate tab. We recently had someone that sent two emails about the same incident hours apart and it caused headaches until we found out what was done previously.