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Can we have the Customer Satisfaction Survey be re-sent again?

Question asked by Mubin Al-Haddad on May 3, 2018
Latest reply on May 8, 2018 by Yum Darling

Can we have the Customer Satisfaction Survey be re-sent again once we resolve an issue to the customer's satisfaction? This helps us show we've improved on an issue. Current;y when a ticket is market as unsatisfied we do not have any option to show we've made improvements and now the customer is satisfied. This would be a good feature I believe to track improvements.

 

Mubin

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