I don't want to have to export the entire Incident list to view Incidents they resolved/closed.
You could find that user in your disabled user list and click their user profile it will show on the right all their assigned incidents and requested incidents. When you click see all it will take you to the incident list.
As an admin you should also be able to filter by that user. If you're in the incident queue you should be able to add a filter for 'Assigned to" and if you type the disabled users name in there you should be able to filter by only incidents assigned to them.
I’m trying to export all Incidents resolved during a time range from a list of specific Service Agents, some enabled and some disabled, so I need the ability to include disabled Service Agents in my filter. And I can’t guarantee which categories they will be in. I’m trying not to have to pull ALL Incidents during that time range manipulate the list in Excel.
Retrieving data ...