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Reporting for Service Request Variables

Question asked by Neil Charlet on Mar 16, 2018
Latest reply on Mar 19, 2018 by Thomas Boylan

I've created a Service request item that is linked to one of our categories(Equipment Rental). Within that service item, I have a few Variables.  I know that I can pull reporting based off of the specified Category of the service item, but is there any way for us to pull reporting based on what options the end user chooses from within the Variables on the service request?

 

One Example:

I have a service request for "Laptop Reservations".

There is a Variable in which they can choose either PC or Mac. 

**I'm interested in reporting on how many requests we get for PC vs Mac.

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