We use the tasks in incidents as reminders of things we need to circle back on later on. There are two things that my team is asking for in relation to the tasks:
- Is it possible we could be provided with a "time" field so we can choose the time at which the task starts, before it's sent out? They currently go out as all-day events.
- Is it possible to include a "reminder" field so we can choose when the reminder should launch? 15 minutes, 30 minutes, etc.
I realize these are things that can be changed on the receiving end, but it would make it much easier and consistent if we could change it right in Samanage.