AnsweredAssumed Answered

service request

Question asked by on Mar 14, 2018
Latest reply on Mar 14, 2018 by Jenny Permatasari



We are on the trial and have a question about Service Requests.

If you select an item from the approved service requests it works fine...BUT

When someone chooses the option in the top right "Cannot find a service? Create New Ticket"  it doesn't stand out and seems to merge with incidents.
  1. Is this something that would impact everyone (Or just power users ?) and if so, is there any way of setting them up so they stand out.