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I would like to change a custom field based off the Origin column.

Question asked by Michael Deininger on Mar 1, 2018
Latest reply on Mar 1, 2018 by Yum Darling

Good Morning,

 

I am trying to change a custom field I created for our incidents (First Contact) when an incident is created.  I have multiple fields that is why I cannot use the Origin field.  I would like to set up an automation task that will set the First Contact field whenever a ticket is created.  That way I have it captured and can edit it if needed since Origin doesn't give enough options.

 

Is there a way that I can set a custom field (First Contact) default value when an incident is created, that would alleviate the need for the automation task.

 

Michael

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