I am trying to change a custom field I created for our incidents (First Contact) when an incident is created. I have multiple fields that is why I cannot use the Origin field. I would like to set up an automation task that will set the First Contact field whenever a ticket is created. That way I have it captured and can edit it if needed since Origin doesn't give enough options.
Is there a way that I can set a custom field (First Contact) default value when an incident is created, that would alleviate the need for the automation task.