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Is there a way to filter incidents when I "attach incident" to a ticket?

Question asked by Steve Pak on Feb 7, 2018

I get a lot of the same issues, and it would be easier to filter through the tickets using the column categories, and keywords, however they the column categories are static(don't move), and the keyword query is a complete mess. It brings up irrelevant results.


Out of all the service desk platforms I've used in the past, Samanage has the most time consuming way of creating tickets and locating tickets.


Please let me know how and when you solve this.