AnsweredAssumed Answered

Is there a way to filter incidents from API?

Question asked by Abhishek Gorlagunta on Mar 1, 2018
Latest reply on Mar 1, 2018 by Yum Darling

I looked at the API documentation and couldn't find a way to query /incidents.xml endpoint with filters. Users generally try to lookup tickets based on their numbers and we'd like to generate a URL given a ticket number. I was wondering If there is a way to do this by providing number filter to an API endpoint so I can query the API and get the ID to generate the ticket URL.


Any other workaround where I can directly generate URL from a ticket number (without having to use filter) is also helpful.