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Time Keeping Reporting

Question asked by Lisa Ross on Jan 8, 2018
Latest reply on Aug 13, 2018 by Kailey Fluegel

I am having some challenges with Time Keeping.  I am using the Service Agents Summary and Incidents Statistics (using statistics type:  Sum of time tracking).  Both reports produce different results. I need to get a true sense of the staff and their time against tickets.   Maybe I am doing something wrong?  Thank you.