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Samanage ticket responses are going to users' spam folders on Exchange. What can we whitelist to avoid this issue?

Question asked by Davis Vang on Dec 27, 2017
Latest reply on Dec 29, 2017 by Davis Vang

When our IT Department responses to a ticket, it often will be sent straight into the user's spam folder.

 

We would like to know what items we should whitelist to ensure that we have the most up to date items.

 

Thanks!

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