AnsweredAssumed Answered

Are there any documents?

Question asked by Bob Mt on Dec 15, 2017
Latest reply on Dec 22, 2017 by Bob Mt

I've been the person volunteered to look into asset management in Samanage.  I'm looking for some basic IT Asset Lifecycle things like:


1 - How to create a PO

2 - How to receive lines on a PO (say one line comes in today and the other tomorrow)?

3 - How to receive a computer on a PO and have that create an asset?

4 - How to then install the agent on that asset and end up with one asset (not two)?

5 - What do I do when the computer is returned, we wipe it, reinstall, then deploy to another user?  Do I need two assets for that or just one?  I'd prefer one so I can see the entire lifecycle of the asset in one place.


My list goes on, but I think this is really basic sort of stuff that would be covered in a "how to use" type document.  I've found the getting started docs, but they don't cover these use is more of "here's how you enter an asset" type stuff.  Any help in the right direction would be great.


Thanks in advance.