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Question asked by Michael Deininger on Dec 7, 2017
Latest reply on Dec 7, 2017 by Yum Darling

I am trying to find out if there is a way to have an incident change status when the Requestor replies, can this be done?  I have reached out to support (3x email - 4x call - Sales Representative & Implementation person) and have gotten ZERO response.  Can this be done and is this a feature of the software?  What do I need to do to make this happen if possible?