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Remove "Reply above this line to add a comment"

Question asked by Dylan Shaleen on Nov 27, 2017
Latest reply on Dec 4, 2017 by Rhonda Henderson

We would like to remove the small grey bar in the email that Samanage sends out that says "Reply above this line to add a comment". Nine times out of ten, it doesn't work like it should, or it doesn't work at all. We would like people to reply to the incident instead of the email. How do we get rid of this bar?

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