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Update the incident state using application integration

Question asked by João Freire - Admin on Oct 27, 2017
Latest reply on Oct 30, 2017 by Yum Darling

Hi,

 

I would like to update the incident state using a application state, but don't know if possibe.

I want to put the application in a specific state "On Hold", until the approval is received.

The idea is for the service to update the incident that was created, but don't know how to get the incident ID.

Application integration

 

Thanks,

João Freire

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