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Office 365

Question asked by Ryan Britton on Oct 25, 2017
Latest reply on Oct 26, 2017 by Eric Park

I am new to samanage.  I have only used it in the past for asset management.  Now we have purchased it and want to you use for helpdesk also.  I am trying to setup email and it is not working for some reason.  We host our email with Office365.  I have created an email internal for our helpdesk and put a forward on it as per the instructions in the setup.  But it is not creating any new tickets when an email is being sent.  I have check the helpdesk mailbox and no emails are sitting there at all.  

 

Your help with this would be greatly appreicated.

 

Thanks,

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