I am new to samanage. I have only used it in the past for asset management. Now we have purchased it and want to you use for helpdesk also. I am trying to setup email and it is not working for some reason. We host our email with Office365. I have created an email internal for our helpdesk and put a forward on it as per the instructions in the setup. But it is not creating any new tickets when an email is being sent. I have check the helpdesk mailbox and no emails are sitting there at all.
Your help with this would be greatly appreicated.