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Prevent a user from Updating the Status of a Change

Question asked by Andrew Eardley-Day on Oct 2, 2017
Latest reply on Oct 3, 2017 by Genevieve Trottier

I am looking for a way to prevent certain groups of users from being able to update the state of a change request.


In our setup the person creating the request would then allocate it to the change team who review and submit for necessary approval.


Once approved it is passed back to them to implement, before being passed back to the change team for final overview and closure.


We are seeing incidents where the requester is submitting the change for approval or closing the incident without sufficient information so we want to prevent them from being able to update the state and only be able to allocate it to the change team to do this.


Any ideas or thoughts on how this can be achieved would be appreciated.


Yum Darling