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Does it make sense having SLAs on Service Requests?

Question asked by Arie Smouter on Sep 28, 2017
Latest reply on Nov 30, 2017 by Jacob Tauer

Does it make sense to have SLAs on Service Requests?

I think there should be a way to have either no SLAs on Service Requests, or a different set of SLAs for Service Requests. I want IT Technicians to behave differently for Service Interruptions than for Service Requests.


I am curious what others think.