We have an SLA established for High level tickets. We'd like to know if a date is entered in the Due on Date field that goes beyond the SLA date does the due on date become the effective SLA date for that ticket?
Hey Elliot Semmelman,We cannot set/scope SLAs based on due dates. You can filter your incident view based on due date or add the dashboard widget for due dates so you can keep up with incidents due in the next x number of days. You won't be able to have a breach or a notification based on the due date though. Does that help?
I like this. Since we can't add custom SLA's. We have non-IT categories that can really benefit from this.
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