AnsweredAssumed Answered

SLA and Due on Date

Question asked by Elliot Semmelman on Sep 27, 2017
Latest reply on Sep 29, 2017 by Jason Yeary

We have an SLA established for High level tickets.  We'd like to know if a date is entered in the Due on Date field that goes beyond the SLA date does the due on date become the effective SLA date for that ticket?