We would like certain articles to stand out as *new*, and arrange at the top of the list.
Hi Robbie, you'd be able to do this by just typing **NEW** into the title. You'd just want to keep an eye on them and take that out when they start to age or as new things re posted.
The best way to manage what appears on the top list is using mass update. I just switch them between 'do not appear in portal' and 'appear in portal'.
Thank you Matt, unfortunately after applying your fix I don't seem to have the newest solution at the top of the list in Portal view. Still seems random. Am I missing something. Sorry for late reply.
No worries, Robbie! This is all manual- you'd have to identify what is new and update the title. Then essentially reset the list by changing everything to 'do not appear on the portal home page' and then select those new articles and mass update to now 'appear on portal home page'.
That being said, I do have better news! We are using AI to help find the best Solution or Service Catalog Item soon. Have you seen this update? Coming Soon: Suggestions for Solutions and Service Catalog Items
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