We would like it when an employee responds to comments via email to change the status to in progress from with customer. Not sure how to set the condition to achieve this
Craig Godden good call! We have actually already scoped this out and are developing it now.
Great news! Thanks for the reply
This is awesome and knowing that there is more to come in the area of automation is great.
A next logical step would be the ability to automatically define the Category and Subcategory of an incident created via email.
An email altert from the email@example.com has every thing to do with the Firewall and it would be nice to be able to assign the ticket right away to the Firewall category.
Guys! You are stealing Brendan Cooper's thunder. ha.
We are adding an action to update the category also. Based on a condition being met we'll take an action of 'set category' automatically.
If you can't tell, we're pretty excited about this next phase of automations. Powerful stuff!
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