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Merged tickets reopen

Question asked by Stephen Jephcott on Sep 19, 2017
Latest reply on Sep 19, 2017 by Yum Darling

When we merge 2 tickets together one closes and the other one stays open which is to be expected.  However, if somebody replies to the closed ticket it re-opens and unmerges.  Is there a way to ensure that if the user replies to the closed ticket it automatically updated the open call leaving the closed one closed?

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