I have two questions though.
Add Intelligence to Tickets
Through automation, you’ll be able to link newly generated tickets to old tickets, and then you can present incident history and past interventions in an email or technician dashboard.
Is this available in Samanage now?
Improve SLA Adherence
Once tickets are generated, create scripts that help technicians meet their SLAs.
Does anyone create scripts to do that? What do you do?