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Email Tags

Question asked by Jared Bachman on Aug 29, 2017
Latest reply on Aug 30, 2017 by Kyle Shepard

Is there a way to update incident settings when creating or responding to a case via email?  For example, I would like to be able to add a tag/keyword into an email incident that would automatically assign it to a specific category and/or user, or add a priority or tag.

Is there any way to update any these items via email, without having to log into the system?