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Process conditional steps

Question asked by Adam Archer T. on Aug 23, 2017
Latest reply on Aug 23, 2017 by Yum Darling

It would be great to see more logic available for conditional steps in processes. For example, allow for the support person to answer a yes or no question and then the process goes the appropriate path. 

 

In our example, people are asking for long term wifi access, but often times they already have access so we only need to send them the login information. So if "Yes" (Account exists) we want the process to go one way, if "No" (they dont' have an account) an approval process starts.

 

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