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Reminder notification for outstanding incidents

Question asked by Andrew Arreza on Aug 16, 2017
Latest reply on Aug 24, 2017 by Andrew Arreza

We have a service catalog item - specifically our On-boarding process which have outstanding tasks that have not been completed. We would like to notify the individuals responsible for completing these assigned tasks. 

Is there a way we can notify them without sending it through the public comments section? Do you have any workarounds?