How do you prefer to be notified about High Priority Incidents?
Email is not enough of an alert for me. I am wondering what others are doing.
If there is a high or critical ticket, my organization also follows up with the assigned personnel with a text or call to inform on the priority. We have other practices around this line but for the assigned personnel, that is my practice.
Gustavo Trujillo wrote: my organization also follows up with the assigned personnel with a text or call
Gustavo Trujillo wrote:
my organization also follows up with the assigned personnel with a text or call
Someone on the Help Desk team does the text or call manually? Or is there an automated process that you have?
Manual but Eric Hegerle made a great point that I am going to have to try!
I got something that works for us.
1. Some of us use MS Outlook rules to send ourselves a SMS text.
2. Others use the Gmail phone app and use the notification feature in the app (using Gmail labels). Basically this converts an email into a smart phone alert notification.
We also require a phone call to the supervisor/on call person when there is an urgent/critical incident to make sure that the person responsible is notified as quickly as possible.
I setup SMS users within samanage to send a text message. You have to know the email address for your wireless provider of course, like Verizon wireless is PhoneNumber@vztext.com
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