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Is there a way to eliminate the time out feature in Service Catalog items?

Question asked by Lisa Vergin on Aug 15, 2017
Latest reply on Aug 16, 2017 by Chad Brown

Our district currently uses the Samanage Service Catalog items as a workflow management system. We have created a professional development tool that could essentially be submitted July 1 of a given year and not finalized until June 30 of the next year.

 

The expiration date within our catalog items makes this system very high maintenance in that the incidents/requests time out after 60 days.

 

If possible, is there any way to eliminate that time-out feature in the workflow?Yum DarlingMelody Gay Kyle Shepard

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