AnsweredAssumed Answered

Is there a way to eliminate the time out feature in Service Catalog items?

Question asked by lvergin@newrichmond.k12.wi.us on Aug 15, 2017
Latest reply on Aug 16, 2017 by Chad Brown

Our district currently uses the Samanage Service Catalog items as a workflow management system. We have created a professional development tool that could essentially be submitted July 1 of a given year and not finalized until June 30 of the next year.

 

The expiration date within our catalog items makes this system very high maintenance in that the incidents/requests time out after 60 days.

 

If possible, is there any way to eliminate that time-out feature in the workflow?Yum DarlingMelody Gay Kyle Shepard

Outcomes