AnsweredAssumed Answered

Agent not reporting

Question asked by Elior Ashkenazi on Aug 3, 2017
Latest reply on Aug 3, 2017 by Yum Darling

Hi,

 

We encountered a problem after installing the new agent and removing the old one, 

The agent isn't reporting back with the new agent, even when trying to force an update.

 

Checking the kernel logs gave the following error:

   "Agent failure (ArgumentError):unknown encoding name - CP720",

 

As far as I could tell, the agent couldn't handle this specific Windows locale encoding which is Arabic.

 

Is there any way to solve this issue without changing the encoding?

 

Thanks,

Elior

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