Instead of having the output of the Incident Report going to a PDF document, instead go to a widget on one dashboard, which get updated base on the frequency that set in the report settings.
Hi Anthony, if you want the exact data from this report, you can run it from inside Samanage and choose Actions > Table View at the top right. This will take you back to the list view of those same incidents, and from there can be exported as an RSS feed. This won't be a nice graphical view, but a list of the incidents from that report. It would also work better if you ran the time frame as something like 'Last X days' so that it would auto refresh when the page is refreshed on your dashboard.
More info here: Custom RSS Feeds on Dashboard
Do any of the widgets such as Incidents by Category, Incidents by Priority, Incidents Due in Next Days help get you the insight you need? Many of them can be edited from inside the widget to give a different perspective.
I hope this helps start to answer the questions you're working on!
Thanks for the tip, but this doesn't work for me. I prefer to have it as a graph. This way I can show to my manager by a graph in real time the number of tickets my group has produced. Also, the widgets you mention doesn't provided the desired output, as the report does.
Retrieving data ...