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Reporting help- # of escalations and creations

Question asked by Todd Thomas on Jul 31, 2017
Latest reply on Aug 28, 2017 by Todd Thomas

I need to create the following reports using the Reports section of Samanage:

  1. How many incidents (as a summary and over time) are resolved by our central service desk versus escalated to another group for resolution?
  2. How many incidents (as a summary and over time) are created by a variety of different individuals?

 

I suspect the second report isn't possible due to the limitations of Reports today, so I created the follow Feature back a year ago:

Add "Created by" to Reports 

If you know of a good way to accomplish either/both of these things, please let me know. Or vote up that feature request.Thanks!

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