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Is the "Requester's Manager" dynamic or static?

Question asked by Chad Brown on Jul 26, 2017
Latest reply on Jul 26, 2017 by Gustavo Trujillo

Does anyone know if the Requester's Manager option in the APPROVERS section of a Service Request is dynamic or static? In other words, if a request is submitted, and it is discovered the Requester's manager has changed, can we go back, update their manager in Samanage, and the new Manager can now approve the request? OR, does the application do a static assignment from the moment of submission, and only the "Manager at the time" can approve the request?

 

I know if I specify a GROUP as an approver, I can add personnel to it, and they have the ability to approve, even though they didn't get the original request.

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