I want to create a new role, which means that the user can only see and edit incidents assigned to them. Any incidents assigned to other users must be hidden.
How can I go about this please?
Hi Richard Pearson,
Thank you for your query. Please see this example role with the permissions that could be added to achieve this.The permissions are added for the assignee (the agent) and requester side. When ---Assignee--- or ---Requester--- is in the scope it means that the action is True when Requester = Requester (or Assignee = Assignee) Requester (or Assignee) is the same as the user using the solution.Hope this helped!
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