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Is there a way to enable email to update an existing Incident, without allowing it to create a new Incident?

Question asked by Chris Moran on Jun 12, 2017
Latest reply on Jun 16, 2017 by Ramon Geertjens

We have not enabled emails in our configuration but, of course, everyone tries to email replies to tickets.  Is it possible to enable emails to update existing tickets only and not allow emails to create new Incidents?

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