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Rename incident to ticket

Question asked by sgilbert@brasfieldgorrie.com on Jun 8, 2017
Latest reply on Jun 9, 2017 by Gustavo Trujillo

Is it possible to rename the word incident to a different name, such as Ticket?  We use the word incident for safety issues?  If not can we at least change the label in emails to not be Incident ####?

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