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Automation when certain work orders are closed?

Question asked by Ginger McKenzie on May 2, 2017
Latest reply on May 3, 2017 by Yum Darling

We are looking to automate our disposal process. When a certain sub-category of incident is closed we would like a service request to be created to have a work flow for the different disposal steps.

Is this possible?

We looked at automations but that seems to only be for new incidents and new service requests. We want the service request to be created from the closing of an existing incident.