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Any suggestions on report to see tickets that weren't resolved by their due date?

Question asked by Shvonne Craig on May 17, 2017
Latest reply on May 19, 2017 by Ramon Geertjens

I need to know if my technicians are resolving tickets by the specified due dates on the tickets. I can't create an SLM because there is no way for me to set the Target of "Not resolved" to By Due Date. 

 

Anyone have any suggestions or ways they complete this?

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