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E-mail Original Assignee When Ownership Changes

Question asked by Aaron Trentacosta on May 8, 2017
Latest reply on May 10, 2017 by Yum Darling


I know there are a lot of complaints about too many e-mails... but that's kind of par for the course on service delivery tools so no complaints from us.  Our problem is a specific e-mail that doesn't get sent. 

 

We have many tickets that auto-assign to specific users.  In a case where one of those tickets is re-assigned for whatever reason the original assignee never gets a notice that they are no longer assigned.  They have to actually go into the ticket (which they assume they are assigned to based on the e-mail), only to find out then that it's been re-assigned.

 

Is it possible to add an e-mail that goes out to an original assignee or task owner when they are removed from that ticket?

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