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unable to add a printer with a direct link

Question asked by john.levene@envestnet.com on Apr 24, 2017
Latest reply on Apr 24, 2017 by mbarriere@aentassociates.com

I am trying to allow end users to add a printer by selecting a link from a solution template.   The link format is file:\\servername\printername .   But when the end user receives the email the link is not active.   Any idea why and how to allow this action to be performed.  Anyone have a work around for this issue?

Regards,

JOhn L

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