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Incident solution links

Question asked by Shawn McBreen on Apr 13, 2017
Latest reply on May 24, 2017 by Shawn McBreen

Could an email variable be created to display in the body of emails a link to a solution when one has been attached to an Incident?

 

Right now it seems that if we link a Solution to an Incident that the only way for the users to access it is to click the "View Details" button and then navigate to the right panel where the Solution has been linked.  It would be best if access to these Solutions once linked could be readily available in the body of the email responses to save time or confusion for the users.

 

Thanks,

 

Shawn

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