AnsweredAssumed Answered

Best practices for reorganizing categories?

Question asked by Francis Uy on Apr 10, 2017
Latest reply on Sep 13, 2017 by Chad Brown

My organization has decided that our current Samanage category structure isn't ideal for our workflow. Our desired update will involve deleting some categories, renaming others, and adding/renaming/deleting various subcategories.

What is the best way to proceed, in particular regarding the deletions? What happens to closed incidents under them?

What other questions should I be considering that I haven't mentioned?

Outcomes