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Service Catalog Email Notifications

Question asked by Geoff Runnalls on Apr 5, 2017
Latest reply on Apr 6, 2017 by Geoff Runnalls

We have gone live with Samanage as of Monday this week and we have noticed an annoyance when users raise a Service Catalog item. On the emails that are sent through to the IT team all we see is the following:

 

This seems to be because the email notifications are using the description for the email body which works fine for standard incidents. I have made changes to the templates to make them more customer focused but is there anyway to change the above and view custom created fields to give us the right detail?

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