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How to handle users with multiple email addresses?

Question asked by Richard Wills on Mar 24, 2017
Latest reply on Apr 11, 2017 by Richard Wills

Hi,

 

Just wondering if there is a known way to handle staff with multiple email addresses? The issue is that since the user(s) submit their tickets via email - they sometimes use a different email address or variation and then Samanage sees this person as a new user (understandably).

 

Is there a way to associate more than one email address with a user or to 'merge' users?

 

For example, I might have email address "richard@someplace.com" and "rich@someplace.com" - submitting using each of these addresses distorts the number of users we appear to have in Samanage as well as reporting.

 

Thanks,

Richard

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